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About Us Natures Gate is dedicated to offering a total customer care project, and our aim is to achieve total customer satisfaction.

If you have any suggestions or comments please email us at
Making A Purchase
  1. CONTRAINDICATION- TENS/NMS UNITS SHOULD NOT BE USED BY PERSONS WITH HEART PACEMAKERS OR SERIOUS HEART RHYTHM PROBLEMS. People with heart disease or epilepsy should be evaluated by a doctor first before using a unit.
  2. The person purchasing the TENS/NMS will discuss its use with their Doctor / Physiotherapist. TENS/NMS should be used under medical guidance.
  3. TENS/NMS should not be used by pregnant women before 36 weeks without medical advice, or at anytime on the abdomen during pregnancy.
  4. TENS/NMS should not be placed on the head, front or side of neck, over the heart or on broken and inflamed skin.
  5. TENS/NMS electrodes should not be applied internally or to areas of skin where normal sensation is absent.
  6. TENS /NMS equipment should not be used while bathing, showering or swimming.
  7. TENS/NMS machines should not be used while operating vehicles or potentially hazardous equipment.
  8. TENS/NMS equipment poses a danger to children and should be kept out of their reach.
  9. Electronic monitoring equipment can be affected by TENS/NMS use.
  10. NATURES GATE shall not be responsible or liable for any injury or damage sustained as a result of mis-using a machine.
  11. TENS should only be used for fully diagnosed pain conditions. TENS is of no curative value; it is a symptomatic treatment, which suppresses pain symptoms.


Shipping And Handling On most orders delivery is free on the UK Mainland (excluding Highlands and Islands). If you have any queries please contact us.

Tel: 01256 346060
Delivery Schedule All orders are despatched within 48 hours of receipt of order.

UK Mainland delivery normally within 2 working days.

Subject to circumstances beyond our control.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Goods damaged in transit will be replaced.
If you are not satisfied with the goods supplied a return will be accepted provided we are contacted within 7 days of receipt.

In either event please contact us for advice on returning the products supplied before despatching them.
Reaching Us If you need to reach us, please email us on

Alternatively, you can call Tel: 01256 346060 , Fax: 01256 346050.

Or write to us at:

P.O. Box 371
RG24 8GD
Privacy Policy

We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process
your order/enquiry and second, to provide you with the best possible

We may use the information to keep you informed of features, services,
products, promotions and special offers from this company.

We will not pass your information to any third parties without your

The type of information we will collect about you includes :

Your name, Address, Phone number, E-mail address, Credit/debit card

The information we hold will be accurate and up to date. You can check
the information that we hold about you by e-mailing us. If you find any
inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in
accordance with our internal security policy and the Law.

If we intend to transfer your information outside the EEA we will
always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of
your shopping cart once you have selected an item, to store delivery
addresses if the address book is used and to store your details if you
select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy You may cancel your order, but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect. If on that date we are already manufacturing the products you ordered, we reserve the right to charge you the full price for those products and pass on any related expenses, unless we reasonably able to recover such losses from other sources.

Remittance Terms Orders will only be despatched on payment in full of amounts shown.