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  • Rackety's online store

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About Us Racketys is dedicated to offering a total customer care project, and our aim is to achieve total customer satisfaction.

If you have any suggestions or comments please email us at myorder@racketys.com.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.

We accept Visa, Mastercard, Access, Solo, Switch, JCB, and Visa debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
Shipping And Handling Is charged at £3.95 per package, within the UK. Please call for an overseas delivery price. Payment processing: Your credit/debit card will only be processed when orders are dispatched. Please allow longer for cheque payments. We will reserve your goods as soon as your order is received but cannot dispatch your order until your cheque has cleared. This usually takes 7 working days.
Delivery Schedule We aim to deliver all items within 5 working days after we receive your order, stock permitting. If we are out of stock of a particular item, we will always let you know immediately and give you an anticipated delivery date.


Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Goods damaged in transit will be replaced.
If you are not satisfied with the goods supplied a return will be accepted provided we are contacted within 7 days of receipt.

In either event please contact us for advice on returning the products supplied before despatching them.
Reaching Us If you need to reach us, please email us on myorder@racketys.com.

Alternatively, you can call Tel: 01538 381430

Or alternatively write to us at:

Rackety's
Hilwyn Farm
School Lane
Longsdon
Stoke-on-Trent
ST9 9QS
Privacy Policy We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process
your order/enquiry and second, to provide you with the best possible
service.

We may use the information to keep you informed of features, services,
products, promotions and special offers from this company.

We will not pass your information to any third parties without your
consent.

The type of information we will collect about you includes :

Your name, Address, Phone number, E-mail address, Credit/debit card
details

The information we hold will be accurate and up to date. You can check
the information that we hold about you by e-mailing us. If you find any
inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in
accordance with our internal security policy and the Law.

If we intend to transfer your information outside the EEA we will
always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of
your shopping cart once you have selected an item, to store delivery
addresses if the address book is used and to store your details if you
select the 'Remember Me' Option.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy We hope that you will be completely happy with your purchases. However if for any reason you need to return any goods, please do so within 14 days unused and in new condition, and we will either exchange them or refund you. We are unable to refund postage costs and we recommend you obtain a proof of posting for returns to us.
Remittance Terms Orders will only be despatched on payment in full of amounts shown.